Main Page

The main view of the Vienna Assistant gives you quick access to all important features.


  1. Main Menu: Access the Preferences, create a Support File and benefit from many other useful features.

  2. Side Bar: A simply way to filter the products displayed in the main screen, always in sync with your registered products.

  3. Log-in Info: Displays your registered email address when logged in, and the version number of the Vienna Assistant.

  4. Bulk Mode Manage multiple products at once!

  5. Search: Search for specific instruments or products, always depending on the set filter in the side bar.

  6. Drive Filter: Display products filtered by your available drives.

  7. Manual/Repair/Sorting/Refresh: Open this online manual, repair products (when you see an orange wrench icon) and switch between Grid View and List View. Refresh updates the Vienna Assistant GUI.

  8. Show/Hide Progress: Click to open an overview of all ongoing tasks.

  9. Progress Summary: A quick summary of all active tasks.

  10. Download Graph: Follow the download speed and remaining download time of your ongoing downloads.

  11. Social Media Links: Stay in touch with us!

Bulk Mode

For those of you who need the quickest way to manage your tasks in one process, Bulk Mode is the way to go.


  1. Select your desired task.
  2. Make your selection.
  3. Check and adjust your download & installation locations.
  4. Start your bulk operation or Cancel to leave Bulk Mode.

You can start additional bulk operation.


Hold the SHIFT button and hover over the product tiles to quickly add more products. No clicking necessary. Use the OPTION/ALT key to deselect in the same way. CMD/CTRL + Click selects/deselects whole categories.

The Main Menu offers convenient options and access to the Preferences of your Vienna Assistant:


  1. Install from drive offers the possibility to install our sample library products and MIR RoomPacks directly from a local drive like the Vienna Hard Drive. You can also start this „local installation process“ by dragging a downloaded installation folder on top of the Vienna Assistant.

This also works with multiple files contained in a folder.

  1. Start tour again launches the tour guide you have seen at first log-in once again.

  2. Add existing libraries lets you add any previously installed libraries (e.g., from another drive).

  3. Delete eLicencer Libraries to free up space! This option searches for all paths to eLicenser-protected samples content assigned in the Synchron Player Database and the Vienna Instruments Directory Manager and permanently deletes these files (no instant recovery possible)!

  4. Preferences shows all options of your Vienna Assistant, from default locations to database management.

  5. Create Support File extracts a ZIP file with helpful information for our support team, which will be placed on your desktop.

  6. Logout (Online Only) to go back to the Login Page.

The Side Bar contains the main menu and options to filter the displayed products.


Click on "Expand/Collapse Catagories" for a better overview!

Side Bar

  1. NEW shows the products you licensed since you last logged in.

  2. Updates shows all products that offer updates.

  3. All shows all VSL products, registered or not.

  4. Installed shows all registered product installed on your system.

  5. Not Installed shows all your registered products that are not installed.

  6. Manuals opens our documentation page, with manuals, FAQs and product guides.

  7. News shows the latest news from Vienna (Special Offers, Updates, Interviews…).

  8. Additionals offers tutorial files, notation-related material, NKS Installer and more.



  1. Search for specific instruments, sections or products.

  2. Click the ? Button to open this manual in the internal webview.

  3. The Repair icon shows all products that need to be repaired. An orange wrench indicates one or more broken products. The screenshot below shows Repair View after clicking the orange wrench icon. Locate All lets you locate the sample content of all files at once, but you can also click on Repair for each individual product and locate or remove it.

Repair Message

  1. Clicking Sort by lets you sort your displayed products by name and size.

  2. Grid view

  3. List view

  4. Refresh updates the Vienna Assistant GUI.

Progress Summary

The bottom area of the Vienna Assistant's main view displays quick information of all running tasks (number of tasks, download speed, etc.).


  • You can see the finished/total number of tasks
  • The remaining download size
  • The remaining time for active downloads
  • The current download speed
  • Observe the current & average download speed in the graph to the right

If you have limited the download speed in your Vienna Assistant Preferences, you will see this limit in the graph as well.

Progress Overview

Your Progress Overview lists all currently running tasks with additional information available for all queued tasks when you click Show Progress.

  • Green: Finished tasks
  • Blue: Running tasks
  • Orange: Canceled & aborted tasks


  1. Show/Hide Details will expand/collapse the complete process details for all listed tasks. These details include the assigned locations of all tasks as well as status, speed and size (downloads only). The currently active tasks are always showing the process details.

  2. Here you can search tasks by name.

  3. Clear, Pause/Resume or Cancel all tasks at once.

  4. Pause/Resume or Cancel/Remove individual tasks.

  5. You will see a Retry button in case an operation does not finish as planned.


Move, Copy and Delete cannot be stopped once active, and Cancel all will not affect these operations as they have to be completed in order to avoid faulty content.